Where is my order?
Your order will go through a few phases: Pending, Shipped, Shipping, Completed
After placing your order, you will receive a confirmation email with your order number. If you did not receive this email, please contact us with your name and address so we can get you that information. If you need to adjust your order, this is the time to do it.
Items will ship as soon as they are available. Our goal is to keep all items in stock so we can ship them immediately, but more popular items may be backordered. If your items are not shipped within a few days, it is likely backordered. We do not indicate whether or not an item is backordered but we hope to make this more clear in the future. You can always contact us regarding stock questions and order updates.
Once shipped, tracking numbers may not update until they reach your country. Due to the current status of international shipping, this could take months! Once we ship the package, it is out of our control.
Once the item has reached your country, shipping should proceed as normal, and you can expect to receive the item fairly quickly after that.
Once the last item has shipped, we will mark your order complete. Your order will be marked complete before you receive the items, this simply means that we've done everything we need to do and your items are being processed by mail couriers.
US/Canada/Australia (inner only)
Free shipping – 2-3 month
SAL – 3-10 weeks
Express – 2-3 weeks (quote available upon request)
Rest of the world
SAL – 4-8 weeks typical (inner only)
Express – quote available upon request.
Covers only: Worldwide
Standard – 3-10 weeks (shipping by epacket)
Express – 4-12 days (shipping by ETK or DHL)
Tracking numbers will update only once it reaches your country! This could take months!